Customer Support/FAQ

How long will my order take?

Due to the custom nature, large choice variety and high demand of our swimwear, catalog orders are made as they come in which takes about 2 weeks, and are then shipped via USPS in the continental U.S and overseas. Customers can request faster shipment, (for when orders are complete) by using the "comments" section at the end of the order form (we will advise of the extra charges and availability). Need suits asap? Check out the Grab-bag list, see below.

How are orders shipped?

We ship USPS-priority for U.S. deliveries which takes 1-3 days shipping time (ONCE ORDER IS PRODUCED - SEE ABOVE) depending on location. We will need recipient’s signature at the time of delivery. Orders outside of the U.S are shipped "USPS" which normally takes about a week for delivery (sometimes up to 2 weeks) ONCE ORDER IS PRODUCED - SEE ABOVE. It could be longer if customs gets involved (rarely). We are not responsible for country import taxes, duties or other collections. If you prefer another method of overseas shipment, please pay with a money order and we will ship your requested way.)

How do we contact you?

Here is our contact info:

Colleen Kelly Designs

Email: (The quickest and best way to reach us!)

NOTE: Please allow extra time for large orders and holidays.

NOTE: We are not responsible for another country’s tax, duty or other import fees.

What if I need swimsuits sooner than 2 weeks?

In the "comments " section of the online order form type in the latest date of delivery possible and we will let you know the options (the more time you give us, the better the chance we can do it). We also offer the grab-bag option (very popular) which are made, discounted and ready to ship. Click here to email to us and request a grab bag list.

Do the metal parts/embellishments rust or tarnish, are they waterproof, how do I wash them?

The metal parts and embellishments sometimes do change color over a period of time when exposed to lots of water. We recommend no prolonged use in water, drying of embellishments upon removal from water and definitely no "soaking" in water. For cleaning, all suits are to be hand washed in cold water with mild soap, and immediately layed out to air dry. In general avoid a lot of water on any emebellishments.

What is the Grab-bag?

The Grab-bag specials are on an email list that we send you- they are low price, ready to ship and full of one-of-a-kind suits and prototypes made from promotional fabrics - it’s really popular with models and photographers who need lots of different suits right away, but it’s enjoyed by everyone, especially due to the low prices (low as $29+ per suit depending on how many you buy) and “no wait” availability. Ordering instructions and prices are included in the e-mail list, along with a link to our secure ordering page. Click here to email to us and request a grab bag list. Or send a “request for sale suits” to (please don’t send a blank email).

Do you make "custom" swimwear?

We only make the swimsuit styles found in the online catalog. Sometimes customers can have a fabric substitution, just type in your request for a different fabric (give the name or number of the new fabric) in the "comments " section at the end of the order form, and we will e-mail the options and charges.

What size do I wear?

Please note that our sizes tend to run "smaller" than “mainstream” swimwear due to our niche demographic of fitness inspired women, and that we usually put smalls in the photographs for maximum impact. For our size guide, we use measurements - height and weight, chest/waist/hips and cup size, all in inches and lbs- because sizing can be subjective (for example a size "5" from one manufacturer differs from another makers size "5"). Aside from review our size chart, you can also e-mail or use the "comments" section at the end of the order form to submit these measurements and we'll help suggest the best size.. Click here for specifics about sizing.

What are the different backstyles?

We have several different backstyles; all are hand designed to fit, sculpt, lift and flatter in the best way possible. Here are our signature backstyles, all of these are available with our "Standard Bikini" (Style #500). Other swimsuit styles list which backstyles are available with that particular design.Click here for specifics about backstyles.

Do you offer “Gift Cards” or “Gift Certificates”?

Yes, we offer “Gift Cards” and “Gift Certificates” in any amount the customer wants, it is all done through email

What swimwear "sponsorships" or "promotions" do you offer?

We have no promotions or sponsorships to give away or loan swimwear. We do offer swimwear at discount prices in our "grab-bag - our styles made of different fabrics...lots of one-of-a-kinds, all made and ready to ship" ( very popular with models and photographers-see above description). Click here to email us and request a grab bag list. Or send a “request for sale suits” to (please don’t send a blank email).

Do you take model submissions?

We will post any model searches via facebook and twitter. Models are encouraged to tag us on social media with photos in our swimwear, so we can see, share and promote you! For photographers, we can promote you shooting our suits as well!

Do you offer "wholesale" swimwear?

We offer wholesale on an individual basis. E-mail us with your request for wholesale and ALL specifics of your store.

Do you still make discontinued styles?

E-mail us with the style, the more info the better ( number, name, color, size, backstyle etc)... we may be able to make it for you, there may be a customization charge.

Can I return my order?

Here is our full exchange only policy:

  • Orders may be exchanged if reported upon receipt, for authorization, and shipped back within 7 days of receipt - IN ORIGINAL CONDITION, WITH ORIGINAL TAGS. (Altered, soiled or damaged goods are unavailable for exchange-PLEASE wear a liner when trying on order and be free of "perfume" and in a smoke free environment) We are unable to accept suits that have odors such as body lotion, sprays or perfumes or ambient smells like smoke, pets etc.

  • To exchange an order (within 7 days of receipt only), e-mail request to for authorization (we need name on order, date of order, item number(s), date received and reason for exchange as well as item/s for exchange including style number/s, name of style, color, size, backstyle). Once exchange is verified the authorization code and receiving address, will be emailed. Please note, our receiving address may be different from the address on invoice. Insurance and tracking are recommended for exchanges. Please note: We are unable to accept packages without the authorization code.

  • Customer is charged for reshipment of exchange and 10% restocking fee.

  • Please allow 2-4 weeks for reshipment of exchanged goods.

  • Orders CANCELLED after processing are subject to 10% "cancellation fee".

  • Orders CANCELLED after being made are subject to a 20% "cancellation and restock fee".